Fire pits will be shipped via LTL freight lines. These shipments are delivered curbside, a delivery appointment and an adult signature are required to receive the shipment. Curbside delivery service provides delivery of your fire pit to the curb at the end of your driveway. Your fire pit will delivered on a lift gate truck. If you require remote or white glove service, please contact us directly for additional freight charges.
No Refund Policy
Due to the custom craftsmanship involved in every step of your fire pit, we allow our customers to approve each step of production for custom orders. Shipment or pick up will occur only after your approval on custom orders.
Seasons Fire Pits include a 5 year manufacture’s limited warranty.
- Seasons Fire Pits are warranted for 5 years after the date of purchase by the original purchaser upon production of proof of purchase. The rights under this warranty automatically terminate upon resale or transfer of the firepit from the first purchaser to any subsequent person or entity.
- Seasons Fire Pits are made of high-quality carbon or stainless steel and are guaranteed not to burn through or rust through for 5 years after purchase.. All steel will develop surface rust, and this limited warranty does not include surface rust. There is not a way to prevent this naturally occurring process which, over time, creates a beautiful patina. This warranty covers only defects in materials or workmanship that causes the firepit to burn through or rust through the steel itself. Thus, this limited warranty applies only to the durability of the fire pit bowl and the weld. This warranty does not cover fading or discoloration caused by exposure to sunlight or chemicals nor will it cover paint burn off during the first fires. Seasons Fire Pits will refund or replace any firepit that proves to be defective in materials or workmanship.
- The return of the defective fire pit, shipping and freight prepaid, and the original sales receipt will be required before a refund or replacement firepit is provided to the purchaser. Any return must be first authorized by Season’s Fire Pits and any returns received without such prior authorization may be refused and returned to the sender at the sender’s expense. Please see our separate returns policy for shipping instructions. To make a warranty claim,, contact Seasons Fire Pits at 205-371-2212 and we will provide instructions on how to obtain your refund or replacement product. All returns must be sent freight prepaid to Seasons Fire Pits.
- This warranty gives you specific legal rights and you may also have other rights which vary from state to state.